All services provided by Abney Global, L.C., are due and payable in advance of services being provided. Abney Global, L.C., accepts Direct Deposit, Cash or Check. If you remit payment to Abney Global via check, any invoices you receive should be considered due upon receipt.
Any invoices that have not been paid within 10 days of being delivered via email will be considered past due, and subject to a 15% of the total charge late fee, if payment is for MSP support contracts, then your account will also be considered delinquent. In the event that your account be considered delinquent, we will contact you via email to request payment. If payment is not rendered in 2 business days after a request for payment, your account will be suspended. If your account is suspended, you will have to pay any balance due plus a $50 reconnection fee for Abney Global to restore service. If you would like your account reconnected after business hours, you will be charged a minimum reconnection fee of $175. If it takes more than one hour to reactivate your account, any additional time required will be billable at $250 per hour, in 15-minute increments.
Billing disputes must be made in writing within 30 of the original invoice date. Any disputes after the initial 30 days will be considered null and void. Courtesy invoices are supplied via e-mail on the recurring billing date. It is the customer’s responsibility to verify that the charges are appropriate and submit any disputes immediately
If Client terminates their Agreement with Abney Global, Client shall be responsible for any outstanding fees owed to Abney Global and agrees to pay any and all fees incurred by Client. Clients who subscribe to services billed on a monthly basis will not be eligible for refunds of any kind. Client will be responsible for Service fees incurred each month regardless of when Client provides notice of termination. Thus, for example, if Client provides notice to terminate on the 15th of a particular month, Client will still owe fees for the entire month and such fees will not be pro-rated or refunded. If Client has retained the Services for one (1) year and has pre-paid Abney Global for such Services, refunds will be issued for any unused full month month portions less one month of the Services upon Clients request. Therefore, if Client’s account is cancelled at any point during the one (1) year term, Client will be entitled to a refund for all but one of the full months remaining after notice given by the 25th of the preceding month.
Should Abney Global be required to retain professional services in direct relation to client’s site (such as law enforcement / IRS / legal actions), client shall be responsible for all third-party expenses, in addition to administrative fees incurred by Abney Global.
Abney Global shall be entitled to immediately terminate this Agreement for Client’s failure to make timely payments to Abney Global.